PLEASE APPRECIATE,THAT WASTED JOURNEYS HAVE TO BE PAID.

Please try to let us know at the earliest opportunity if you are delayed, or your travel arrangements are changed. Our drivers will attempt to keep themselves informed as 
to your situation through the relevant airline apps, if the current information is available. However we or the driver cannot be held responsible for any major changes in your journey plans.
for your journey(s), if you are arriving back in the UK on a different day to that of your departure, please double check that you have given us the correct arrival date.

Please note the following: We assume that you have one suitcase & one hand luggage per person.

IF THERE IS NO CONTACT BETWEEN THE TRAVELLING PARTY & THE DRIVER / OFFICE, THE DRIVER WILL LEAVE THE AIRPORT 90 MINS AFTER THE PLANE HAS LANDED, 
ONCE AGAIN PLEASE ENSURE YOU TURN YOUR MOBILE ON, AT THE EARLIEST OPPORTUNITY.

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We will plan your journey(s) with great care & consideration to the time of day & day of your travel, taking into account peak traffic times, and any ongoing roadworks, 
and we will advise you on the best time to depart when travelling to time required drop-offs. However this is only ever advisory, we cannot be held responsible for any 
unseen traffic delays, accidents, road closures or poor weather/extreme weather conditions or any other events that may effect your journey time. The journey will still 
be chargeable regardless of arrival time at your destination.

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If travelling by plane, on your return journey our driver will aim to be in the arrival hall from 45 minutes after you land. If no contact has been made we would advise that 
both parties wait by the Airport Information Desk,or Coffee stand (i.e Costa Coffe @ terminal 5 - see our website for our recommended meeting points). Approaching 
your landing time, we ask our drivers to send a text to the contact mobile that you have given us, this will explain his current status, and confirm his name & contact 
number if you need to call him, THEREFORE please ensure, that at the earliest opportunity after landing you switch on your mobile, and respond to the text received from 
the driver, so that both parties are confident of each other's situation. In most cases the driver will be parked 10-20 minutes from the terminal, and will time his arrival at 
the Arrivals lounge to coincide with yours, this will keep the parking charges to a minimum, as the cost of parking is only covered for the first half an hour, any parking charges over this are chargeable.